Customer Service
Technical Support
Warranty and Repair
Under normal use and maintenance, if the product fails to perform due to material, workmanship or manufacturing problems during the warranty period, we promise to provide warranty service.
Warranty period starts from:
The warranty period for products purchased through YUBEEN certified distributors or agents starts from the purchase date indicated on the invoice;
Type Content Duration
Equipment Main body 2 years
Accessories Battery 2 years
Component Detector 2 years
If there is no valid purchase invoice, the warranty period will be calculated from the date of delivery of the product by the YUBEEN manufacturer.
Special Note: This is the standard warranty period for YUBEEN products, and the specific terms of the purchase and sales contract shall prevail.
The following situations are not covered by the free warranty
 The nameplate and SN barcode of the device are damaged and cannot be identified.
 Any modification, disassembly or repair not authorized by YUBEEN is prohibited.
 Failure or damage caused by personal misuse or failure to follow the product's use, maintenance or storage instructions is not covered by the warranty.
 Damage caused by transportation, loading or unloading during repair is not covered by the warranty.
 The warranty does not cover product damage caused by accidental or intentional damage, such as liquid spillage, dropping, inappropriate voltage input, etc.
 Damage caused by impact, fire, lightning strike, flood, human negligence, natural disasters or force majeure events is not covered by the warranty.